FaceTime is a proprietary app from Apple for video call. You can enjoy calling your friends and family using the front facing camera and FaceTime app. But when FaceTime is not working there can be so many problems that you might not know how to fix them.
You can use FaceTime on any Apple device using new and old versions of ios or MacOS . But sometimes it might not work for some reasons. There can be so many reasons that FaceTime is not working on your device. Don’t worry, we will show you 15 best possible ways to fix FaceTime on your device.
We suggest you to start from the first method then work your way through the list and fix FaceTime.
How to Restart or Force Shutdown any Frozen Mac?
Table of Contents
1. Restart Your device
The first thing that we suggest you to do is to restart your device when FaceTime is not working. But first you should do the following things.
- First save all the files which are open and save your on progress files to make you don’t lose any data or any unsaved progress.
- Then close all the apps before restarting your device to make sure they start fresh after restarting.
After that restart your device. Perhaps restarting is the best solution for any unresponsive app on your device.
2. Find Out If FaceTime Is Not Working for Everyone
Sometimes FaceTime is not connecting or working for anyone due to some technical issues in Apple services. If the case is that then the only thing you can do is to wait for apple to find a way for this problem.
If you want to find out if FaceTime is down or not working for everyone then here is the link: Apple System Status website. This page also alerts you of a possible FaceTime downtime in the future.
3. Find Out If FaceTime Is Working in Your Country
Sadly, FaceTime is not available all over the world but it covers most of the countries. Another bad news it that FaceTime is not available with every single cell carrier.
Check Apple’s carrier support page to find out if FaceTime is supposed to work where you live with your cell carrier. If you found out that FaceTime is not working where you live with the cell carrier you use then we suggest you to bypass this limitation by using a VPN on your device. Otherwise, we suggest you to check other methods down below.
4. Test the Internet Connection on Your Device
You need to know that FaceTime is not working without internet connection. Unlike regular phone calls, FaceTime needs internet connection to connect you to other people. So if FaceTime is not working for you then check the internet connection.
Remember that FaceTime works best over Wi-Fi but it doesn’t mean that you can not use it with your cellular data. If you eant to use FaceTime without Wi-Fi go to Settings > Cellular and turn on the FaceTime slider to let it use cellular data.
5. Make Sure You Use the Right Contact Details
another method to solve FaceTime not working on your device is to check if the contact details on your device is correct.
- If you are using an iPhone, to check your own FaceTime contact details go to Settings > FaceTime > You Can Be Reached By FaceTime At. You need to ask the person you are calling to do the same thing to make sure the details are correct.
- If you are using a Mac, then open the FaceTime app and go to FaceTime > Preferences from the menu bar. You can find your contact details in the middle of Preferences.
6. Make sure That Your Device Is Not Too Old
If your device is too old then FaceTime group chat might not work even you if one-to-one FaceTime chats are available for you.
If you want to have a group FaceTime chat then you need one of the following devices and at least iOS 12.1.4:
- iPhone 6S or newer.
- iPad Pro, iPad Air 2, iPad mini 4, iPad (5th generation), or newer.
- iPod touch (7th generation).
- Any Mac running macOS Mojave 10.14.3 or newer.
7. Limit the People in Your Group FaceTime Chat
Though you can start a group chat with up to 32 people at the same time on FaceTime but we suggest you to start a one-to-one chat. We suggest you to start a one-to-one chat then add extra people one at a time.
Doing so you can find out whose device is causing the problem and when the problem starts. Having too many people makes it difficult to know whose device is causing FaceTime problems.
If FaceTime didn’t connect to anyone at all then there must have been an issue with your device or the internet connection.
8. Update the Software on Your Device
Another reason when FaceTime is not working on your device is because you are not running the latest software on your device. If a newer software update is available on your device then update your device to latest software OS release.
Updating might solve the issue when FaceTime is not working. To update your device to latest OS release follow the steps below:
- On an iPhone or iPad, go to Settings > General > Software Update.
- On a Mac, go to System Preferences > Software Update.
9. Set the Date and Time Automatically
If the date and time “Set Automatically” is not enable on your iPhone, Ipad or Mac then we suggest you to enable it. If this option is not enabled on your device then it can be the reason for FaceTime not working.
Make sure this option is enabled on your device.
- On an iPhone or iPad, go to Settings > General > Date & Time and make sure Set Automatically is turned on.
- On a Mac, go to System Preferences > Date & Time. Tick the box to Set date and time automatically and select your time zone.
10. Temporarily Disable FaceTime in Your Settings
Another solution when FaceTime is not working on your iPhone or on Mac can be turning off and on the FaceTime. But remember that when you turn it on back you might need to sign into you Apple ID account .
- To turn on or off FaceTime on an iPhone or iPad, go to Settings > FaceTime. Use the toggle at the top of the page to turn FaceTime off, then tap it again to turn it back on.
- To turn FaceTime on or off on a Mac, open the FaceTime app and go to FaceTime > Preferences from the menu bar. Uncheck the option to Enable this account to turn FaceTime off. Then check the box to turn it back on again.
11. Sign Out of FaceTime, Then Sign In Again
If you tried all the methods above and FaceTime is not working again on your iPhone, iPad or Mac then sign out of FaceTime then sign in again.
- To sign out of FaceTime on an iPhone or iPad, go to Settings > FaceTime. Tap your Apple ID and choose to Sign Out from the popup option that appears. After signing out, tap Use your Apple ID for FaceTime and sign in using your Apple ID details.
- To sign out of FaceTime on a Mac, open the FaceTime app and go to FaceTime > Preferences from the menu bar. Click Sign Out at the top of the window, then confirm you want to Sign Out. After signing out, enter your Apple ID details in the main FaceTime window to sign in again.
12. Test the Camera and Microphone
Sometimes the camera and microphone is not working during a FaceTime chat on iPhone, iPad or Mac. To make sure that the camera and microphone is working properly on your iPhone or iPad open camera app and record a short video of yourself talking into front facing camera. On a Mac open Photo Booth app for this purpose.
After recording play the video to know if there was any problem with the camera or microphone. If there was any problem with any of them then get in touch with apple support to repair your camera and microphone.
13. Turn On Your Camera and Microphone
Sometimes it happens that FaceTime is working and there is no issue with it at all but people can’t see you or hear you. If this is the case for you then it could be because you have disabled your camera or microphone for that FaceTime call.
You can reveal more options during a call by swiping up on an iPhone or iPad, or hovering your mouse over FaceTime window on a Mac. You can click on the camera and microphone icon to disable or enable camera and microphone during the call.
14. Disable FaceTime Content Restrictions
Sometime you can not even find FaceTime on your iPhone, iPad screen or Mac window. It is because you might have turned on restrictions be. This option is available to avoid youngsters from accessing some certain apps on a device.
To turn on or off FaceTime on restriction on an iPhone or iPad, go to Settings > Screen Time > Content & Privacy Restrictions. Go into Allowed Apps and make sure FaceTime and Camera are both turned on. If prompted, enter your Screen Time passcode, which may be different from your standard passcode.
And to turn on or off FaceTime on restriction on a Mac, go to System Preferences > Screen Time, then select Content & Privacy from the sidebar. Go to the Apps tab and check the boxes for Camera and FaceTime. If prompted, enter your Screen Time passcode.
15. Enable Certain Ports in Your Firewall
Another reason that FaceTime is not working on a Mac is because your computer firewall blocks the necessary connections. Mostly if you are using a third-party firewalls that aren’t configured to work with FaceTime this problem can happen.
We suggest you to fix these issues without disabling your firewall by opening particular ports. First check who made your firewall to find out how to fix this issue. Secondly, visit Apple’s firewall support page to find out which ports you need to unblock for FaceTime or how to fix this issue.
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So this was the fifteen method to solve if FaceTime was not working on your iPhone, iPad or Mac. Feel free to ask any question about this title by leaving a comment down below.
Source: makeuseof
